Refund policy
These Returns & Exchanges terms should be read together with, and are subject to, the Talavou Terms of Service available here.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at elayne@talavou.com.au. Please note that returns will need to be sent to the address provided to you via email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any returns question at elayne@talavou.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, subject to law we do not accept returns or exchanges for all earrings including change of mind reasons. Unless damaged, all Kiekie sales are final.
Exchanges and change of mind
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Unless damaged, all Kiekie sales are final.
Shipping costs from online purchases are non-refundable for change of mind reasons. You may be asked to provide personal details for returns or exchanges for verification purposes.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at elayne@talavou.com.au.
Your rights to remedies under Australian Consumer Law. You are entitled to a remedies (such as refund or replacement) for items you purchase from Talavou under Australian Consumer Law for breach of any of the ‘consumer guarantees’, including if the item is:
- (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
- (b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
- (c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Talavou with proof of purchase, such as your original Talavou receipt or bank statement.
If you are entitled to a refund but you would prefer to exchange the item Talavou is happy to exchange the item.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with any product you are entitled:
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.