Shipping policy
Once you place your order, please allow 1-3 business days for it to be processed before shipment (excluding weekends and public holidays).
Tracking details will be emailed to you within 24 hours of shipment from Australia Post.
During any public holidays, processing time of orders can take slightly longer and we kindly request your patience during these busy periods.
Delivery times are estimates based on information provided by Australia Post and excludes any processing time at our premises.
Prices are shown in Australian dollars.
For more information on Australia Post's timeframes, please visit their website.
AUSTRALIA POST DOMESTIC SHIPPING TIMEFRAMES
EXCLUDES ALL KIEKIE'S - $20 FLAT RATE APPLIES (5 - 9 BUSINESS DAYS)
ALL ORDERS WITHIN AUSTRALIA OVER $150 ARE ELIGIBLE FOR FREE EXPRESS DELIVERY
| DESTINATION | STANDARD DELIVERY | ORDERS UNDER $150 |
| Australian Metro Areas | 2 - 5 Business days | $10.95 |
| Australian Regional Areas | 3 - 7 Business days | $10.95 |
| Australian Remote Areas | 5 - 14 Business days | $10.95 |
| DESTINATION | EXPRESS DELIVERY | ORDERS UNDER $150 |
| Australian Metro Areas | 2 - 3 Business days | $14.45 |
| Australian Regional Areas | 4 - 5 Business days | $14.45 |
| Australian Remote Areas | 5 - 6 Business days | $14.45 |
AUSTRALIA POST INTERNATIONAL SHIPPING TIMEFRAMES
EXCLUDES ALL KIEKIE'S - $20 FLAT RATE APPLIES (5 - 9 BUSINESS DAYS)
We currently ship to select international destinations.
Please note that all international orders may be subject to customs duties and taxes which are the responsibility of the recipient.
Talavou is not responsible for any additional fees as they are out of our control.
| DESTINATION | STANDARD DELIVERY | ALL ORDERS |
| New Zealand Metro | 4 - 7 Business days | $15.90 |
| Tonga | 8 - 12 Business days | $19.45 |
| U.K Metro | 4 - 7 Business days | $26.80 |
| DESTINATION | EXPRESS DELIVERY | ALL ORDERS |
| New Zealand Metro | 2 - 5 Business days | $30.90 |
| Tonga | 6 -9 Business days | $34.45 |
| U.K Metro | 3 - 5 Business days | $41.95 |
Shipping Delays
We are not responsible for any delay, late delivery, theft or failure to deliver.
In the event of shipping delays due to unforeseen circumstances (weather events, carrier delays, etc.), we will notify you via email. Under Australian Consumer Law, if significant delays occur, you have the right to cancel your order for a full refund.
Returns & Shipping Costs
For faulty or incorrectly shipped items, return shipping costs will be covered by TALAVOU. Unless damaged, all Kiekie sales are final.
For change-of-mind returns, customers are responsible for return shipping costs. Please see our Returns Policy for full details
Please Note
Please note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details. Alternatively, if you have any queries about placing an order or an order you have received, please contact us.
Contact Us
If you have any questions about shipping or delivery, please contact us at elayne@talvou.com.au
Last Updated: 21/09/2025
This policy complies with Australian Consumer Law requirements and provides clear information about shipping costs, timeframes, and responsibilities